999p's commitment to responsible gaming
Play for fun, not under pressure. 999p is committed to helping you enjoy gaming within safe limits.
Our pledge
999p believes that online gaming is an enjoyable form of entertainment — as long as it stays within control. We want every member to play mindfully and responsibly. That is why we provide tools and support to help you stay in full control of your time and money spent on gaming.
When gaming becomes a problem, it is no longer entertainment. At 999p, we are committed to raising awareness about gambling addiction and standing by those who need help. Only individuals aged 21 or older may use this platform.
Safe gaming tools
Deposit Limit
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit applies straight away, but increasing it takes effect only after a set waiting period — this is an intentional safety measure.
Self-Exclusion
If you feel you need a break, you can temporarily or permanently close your account. While self-exclusion is active, you will not be able to access any games or betting features. The account cannot be reactivated before the exclusion period ends.
Time-Out Feature
Use the time-out option for short breaks — from 24 hours up to several weeks. During this time your account stays active but gaming features will be suspended. This is ideal for anyone who just needs a temporary pause.
Bet and Loss Limits
Set a maximum total amount for bets or losses within a given period. Once the limit is reached, the session will end automatically. This is one of the most effective ways to keep your budget safe.
Reality Check Notifications
Automatic messages at set intervals will let you know how long you have been playing and how much you have wagered. These reminders keep you informed and give you the opportunity to take a break when needed.
Transaction and Play History
You can view your full betting and transaction history at any time. Understanding your own patterns is the first step toward responsible gaming. Using this information, you can decide for yourself where to set your limits.
Warning signs of problem gambling
If any of the following feel familiar to you, seek help right away. Becoming aware in time is always the best step.
- Feeling the urge to place more bets to recover money you have lost
- Borrowing money from family or friends for gaming, or hiding it from them
- Feeling restless or anxious when unable to stop gaming
- Neglecting work, family, or daily responsibilities because of gaming
- Frequently spending more than your set budget
- Lying to loved ones about gaming or keeping it hidden from them
- Feeling like you have lost control over the time and money you spend on gaming
Get immediate support
If you feel that gaming is having a negative impact on your life, please reach out to us. The 999p support team is available 24 hours a day, 7 days a week in both Bengali and English.
Our trained support team will help you activate tools or take the steps you need — with complete confidentiality.
Five rules for responsible gaming
Set your budget beforehand
Decide on a fixed budget before you start playing. If you lose that amount, stop — do not try to win it back. Setting a budget is the foundation of responsible gaming.
Play for entertainment
Do not think of gaming as a source of income. It is a form of entertainment. There is no guarantee of winning — enjoy it, but keep your expectations realistic.
Take regular breaks
Avoid playing for long stretches at a time. Use the reality check notifications and get up and walk around at least once every hour. Short breaks help you make better decisions.
Do not play when under stress
Avoid gaming when you are angry, frustrated, sad, or under stress. It becomes harder to make sound decisions in that state, and the risk of overspending increases.
Let a loved one know
Tell a family member or a trusted friend about your gaming habits. They can notice changes in your behaviour and offer help if needed.
Use the tools when you need them
999p's deposit limit, time-out, and self-exclusion features are not a sign of weakness — they are smart choices made by aware players. Contact us via live chat to get support.
Protection of Minors
999p strictly prohibits registration and play by anyone under the age of 21. Age is verified at the time of account creation, and additional proof of identity may be requested in cases of doubt.
If you have children or teenagers at home, please use parental control software on your devices and make sure they do not have access to your login details. Always log out after using your account.
How to set limits
You can access responsible gaming tools directly from your account settings on 999p. Changes can be made at any time.
Log in to your account
Sign in to your 999p account.
Go to profile settings
Select the "Responsible Gaming" option from the profile menu.
Choose your preferred tool
Activate a deposit limit, time-out, or self-exclusion.
Confirm
Save the change — it will take effect immediately.
If you have any trouble activating a tool, let our support team know via live chat or at [email protected] — they are available 24/7 to help.
Play safe, play happy
Enjoy your favourite games on 999p — within limits, and responsibly. Visit our FAQ, support page, or any gaming section.