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999p FAQ — Frequently Asked Questions & Answers
From opening an account to deposits, withdrawals, bonuses, and security — find practical answers to all your questions right here.
Whether you are new to 999p or a returning player — this FAQ page provides detailed answers about casino games, the VIP program, payment methods, account management, and security. Every question is written based on real player experience. If you do not find an answer here, contact our 24/7 live chat or email.
Frequently Asked Questions & Answers
Casino & Table Games
In a live dealer game, a real dealer manages cards or dice on camera from a studio. At 999p, these games are streamed live through providers like Evolution Gaming and Ezugi. You place bets in real time and see the results instantly — just as if you were sitting in a real casino.
Yes, 999p's live casino is fully mobile-friendly. You can play directly in the browser on any Android or iOS smartphone — no separate app download needed. A stable internet connection is recommended for good streaming quality.
In roulette, you predict which number or color the ball will land on in a spinning wheel. Betting on red or black is the easiest way to start. After logging in to 999p, go to the live casino section, join any roulette table, and set your bet amount.
Different tables at 999p have different limits — some tables offer lower bets for new players, while high-limit tables are available for experienced players. The set limits are displayed next to each table, so you can check them before joining and choose a table that fits your budget.
Yes, both Teen Patti and Andar Bahar are available at 999p in live and RNG formats. Teen Patti is essentially a three-card comparison game, while in Andar Bahar you predict which side a matching card will fall on. Both are traditional South Asian games and very popular.
VIP Program
VIP members enjoy weekly cashback, priority withdrawal processing, and exclusive promotional offers. The higher the tier, the more benefits you get. In addition, high-tier VIP members receive a dedicated account manager and may get early access to new games or features.
Playing regularly and staying active on the platform automatically moves your tier up. VIP progress at 999p depends on your overall activity — the more time and engagement you put in, the faster you reach the next tier. Your current standing can be seen in the profile section.
Weekly cashback is automatically calculated based on your net losses over a specific period. At the end of each week, the cashback you have earned is credited directly to your account. Whether it can be withdrawn without wagering is stated in the promo terms and conditions.
There are four VIP tiers at 999p: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; and Platinum — up to 0.8%. The range of benefits increases with each tier.
How to Deposit Money
The minimum deposit at 999p is ৳200 — and this applies equally across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer). So you can get started even on a small budget.
Log in to 999p, then go to the "Deposit" section and select Nagad. Send the amount from your Nagad account to the indicated number and enter the transaction ID in the designated field. Your balance is usually added to your account within a few minutes.
999p currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳200 and the minimum withdrawal is ৳500 across all methods.
Sometimes network delays can cause a wait of 2–5 minutes. If it still has not appeared after that, collect the transaction ID or reference number from your mobile banking message and contact 999p's 24/7 live chat — the support team will resolve it quickly.
Yes, bKash is one of 999p's main payment methods. Select bKash on the deposit page, send the amount to the provided number, then confirm with the transaction reference. The "Send Money" option in bKash is the most commonly used.
Security & Privacy
Contact 999p's live chat immediately or email [email protected]. The team will help temporarily lock your account and verify your security. At the same time, change your password and the password of any linked email account.
Always check that the URL bar shows 999p.mom and confirm the secure connection lock icon (HTTPS) in your browser. Do not log in from unfamiliar links or social media ads. If you see anything suspicious, type the address directly into your browser.
Never. No 999p staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or bank password. If anyone asks for this, it is fraudulent. Do not share this information with anyone and notify the support team immediately.
Yes, 999p uses SSL encryption to keep all data secure. Your login details, payment data, and personal information are all exchanged through an encrypted connection. The lock icon in your browser's address bar is proof of this.
Choose a password of at least 8–12 characters that mixes uppercase and lowercase letters, numbers, and special characters. Keep a separate unique password for 999p — do not use the same password on any other site. Use a password manager if needed.
Member Account
Go to the 999p site, then on the registration page enter your name, mobile number or email, and your chosen password. Then complete the verification. The registration process is quick and completely free. Only those aged 21 or above may become members.
Usernames must be made up of English letters and numbers, generally between 5–20 characters. Passwords should be at least 8 characters long, and adding numbers and special characters increases security. The system automatically validates entries during registration.
Common reasons include: incorrect password or username, Caps Lock being on, or outdated browser cache. Try resetting your password first. If the problem continues, contact 999p's live chat or email [email protected] — support is available 24 hours a day.
Click the "Forgot your password?" link on the login page. Enter your registered email or mobile number. You will receive a verification code that you can use to set a new password. The entire process is completed within a few minutes.
Still have questions? We're here!
If you did not find an answer to your question on this page, 999p's support team is available 24/7 — in Bengali and English. Chat live directly or send us the details by email.